Returns & Exchanges

At Kuysenstore, we want you to be completely satisfied with your premium home fixtures and furnishings. If you are not happy with your purchase, you may return eligible items within 7 days of delivery in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and photos of the item to begin the return authorization process.

• 2.
  Prepare the Package

  Ensure the product is unused and placed back in its original manufacturer packaging, including all manuals, accessories, and protective inserts.

• 3.
  Schedule a Pickup

  Once your request is approved, our logistics team will coordinate a convenient time to collect the items from your location or provide instructions for drop-off.

• 4.
  Quality Inspection and Refund

  After our warehouse team inspects the item for damages, we will process your refund or store credit within 7 to 10 business days.