Frequently Asked Questions
Everything you need to know about upgrading your home with Kuysenstore.
What is the standard delivery timeframe for large fixtures?
For large items such as bathtubs and kitchen systems, delivery typically takes 5-7 business days within metropolitan areas and 10-14 days for provincial locations.
Do you provide installation services for purchased products?
While we do not provide direct installation, we offer detailed technical specifications and can recommend certified third-party installers familiar with our premium brands.
What is your return policy for home improvement items?
Items can be returned within 30 days of receipt, provided they are in their original packaging, uninstalled, and accompanied by the official receipt.
Are the products covered by a manufacturer's warranty?
Yes, all our products come with a standard manufacturer's warranty. The duration varies by brand, typically ranging from 1 year to limited lifetime coverage on specific parts.
Can I see the products in person before purchasing?
Yes, you can visit our physical showrooms to view our curated collections. Please check our 'Showroom Locator' page for the nearest Kuysenstore branch.
What payment methods do you accept?
We accept all major credit cards, bank transfers, and secure online payment gateways. Installment plans are also available for select participating banks.